Privacy Policy

What information we collect, use, and why 

We collect or use the following information to provide services and goods, including delivery: 

  • Names and contact details 
  • Addresses 
  • Date of birth 
  • Purchase or account history 
  • Payment details (including card or bank information for transfers and direct debits)
  • Credit reference information 
  • Photographs or video recordings 
  • Call recordings 
  • Identification documents 
  • Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes: 

  • Names and contact details 
  • Addresses 
  • Marketing preferences 
  • Records of consent, where appropriate 

We collect or use the following information to comply with legal requirements: 

  • Identification documents 
  • Financial transaction information 

We collect or use the following information for recruitment purposes: 

  • Contact details (e.g. name, address, telephone number or personal email address)
  • Employment history (e.g. job application, employment references or secondary employment)
  • Education history (e.g. qualifications)
  • Details of any criminal convictions (e.g. Disclosure Barring Service (DBS), Access NI or Disclosure  Scotland checks) 
  • Security clearance details (e.g. basic checks and higher security clearance)

Lawful bases  

Our lawful bases for collecting or using personal information to provide services and goods are: 

  • Consent 
  • Contract 
  • Legal obligation